Privacy Policy

Last updated: June 2026

Website: www.sternecker-psychotherapy.co.uk
Email: carolinpsychotherapy@gmail.com

I am committed to protecting your privacy and handling your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact me through my website, email, telephone or enquiry form, I may collect:

• Your name
• Email address
• Telephone number
• Information you choose to share about your circumstances or reasons for seeking therapy

If you become a client, additional information will be collected and explained separately within my Therapy Agreement and Privacy Notice for Clients.

I use your information to:

• Respond to enquiries
• Arrange consultations and appointments
• Provide therapy services
• Maintain appropriate clinical records where required
• Meet professional, legal and ethical obligations

I do not sell, rent or share your personal information for marketing purposes.

The lawful basis for processing your information is:

• Legitimate interests (responding to enquiries and providing therapy services)
• Contract (where therapy services are agreed)
• Legal obligations where applicable

Enquiry emails and contact details are retained only as long as necessary to respond to your enquiry or provide services.

Client records are retained in accordance with professional and legal requirements and are explained in the client privacy notice provided before therapy begins.

This website may use cookies and website analytics tools to understand how visitors use the website and to improve the user experience.

These tools may collect information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• General location data

This information does not normally identify you personally.

You can manage cookie preferences through your browser settings.

Reasonable steps are taken to ensure that personal information is stored securely and protected against unauthorised access, disclosure or misuse.

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict or object to processing in certain circumstances
• Request a copy of your information

If you have any questions about how your information is handled, please contact me using the details above.

If you are unhappy with how your personal information has been handled, you may contact the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Carolin Sternecker
Accredited Integrative Psychotherapist

Email: carolinpsychotherapy@gmail.com

Website: www.sternecker-psychotherapy.co.uk